Connecticut Business Systems
  • New Haven, CT, USA
  • Base salary + bonus potential
  • Hourly
  • Full Time

Full Benefits Package + company vehicle

Do you have experience servicing Wide Format Machines?


As a Wide Format Field Technician, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining Wide Format Equipment in a designated territory.

To be successful in this role you will need to demonstrate the following skills and expertise:

Preventative Planning & Technical Competency

  • Repairs & performs preventative maintenance on Xerox production color & KIP Wide Format Copiers
  • Follows proper troubleshooting skills and procedures.
  • Utilizes internal systems in place for service call tickets, parts usage and transfer of inventory.
  • Adheres to all procedures including specific parts replacement and maintenance procedures.
  • Properly maintain and inventory all parts and support equipment.
  • Will utilize websites, technical manuals, handbooks and technical publications to keep current with new equipment and enhancements to old.


Internal & External Customer Focus

  • Gathers information from the customer as a tool to resolve copier, networking, or fax problems.
  • Provides customer with clear, concise information regarding the status of their equipment.
  • Completes paperwork and reporting of calls and attendance in a timely basis.
  • Services assigned territory and updates team members on activity as needed.

Desired Competencies and Experience

  • 5 - 10+ years copier service or industry related experience.
  • Experience troubleshooting digital copiers, specifically Wide Format machines (Xerox, KIP, or HP )
  • Associates Degree or certificate from a vocational or technical school preferred.
  • Must have strong mechanical aptitude skills and electronic troubleshooting skills.
  • Valid & Clean driver's license. * This role will require daily travel to appointments.
  • Ability to management relationships with internal and external customers.
  • Strong Computer skills and familiarity with the internet and networking required.
  • Capable of working evening & weekend hours during peak periods.

Compensation & Benefits Package includes: 

  • Base salary + uncapped monthly bonus potential
  • Company Vehicle, Cell Phone, & Laptop
  • Medical , dental, & vision insurance plan options
  • Paid Vacation and Holidays
  • 401K plus company match
  • Company sponsored training and continuous professional development
  • Opportunity to qualify for annual President's Club trips to locations like Punta Cana, Bermuda, Monterey California, Cancun


CBS is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.

Connecticut Business Systems
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