Connecticut Business Systems
  • W. Springfield, MA, USA
  • Base salary + uncapped monthly bonus potential
  • Hourly
  • Full Time

Full Benefits Package + Company Vehicle

Do you love technology but hate being tied down to a desk all day?

As a Field Service Technician at CBS, you will travel to local businesses everyday!

As a Field Service Technician, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining the networked office equipment in a designated territory. Office Equipment includes, but is not limited to: digital networked copiers, scanners, laser printers, color copiers, fax equipment, etc...

To be successful in this role you will need to demonstrate the following skills and expertise:

Preventative Planning & Technical Competency

  • Repairs & performs preventative maintenance on hardware (black / white or color digital copiers).
  • Follows proper troubleshooting skills and procedures.
  • Utilizes systems in place for service call tickets, parts usage and transfer of inventory.
  • Adheres to all procedures including specific parts replacement and maintenance procedures.
  • Properly maintain and inventory all parts and support equipment.
  • Will utilize websites, technical manuals, handbooks and technical publications to keep current with new equipment and enhancements to old.

Internal & External Customer Focus

  • Gathers information from the customer as a tool to resolve copier, networking, or fax problems.
  • Provides customer with clear, concise information regarding the status of their equipment.
  • Completes paperwork and reporting of calls and attendance in a timely basis.
  • Services assigned territory and updates team members on activity as needed.
  • Supports the Sales Department as needed.

Desired Competencies and Experience:

  • Associates Degree or certificate from a vocational or technical school preferred.
  • Valid & Clean driver's license as well as reliable transportation a must.
  • 0-1 year in a technical repair career.
  • Effective relationship management skills, both internal and external customers.
  • Solid organizational skills and ability to troubleshoot digital copiers required.
  • Must be able to push/ pull/ lift/ carry 50+ pounds
  • Advanced computer skills and familiarity with the internet and networking required.
  • Ability to work evening & weekend hours during peak periods.
  • Must have strong ethics and work as an effective, collaborative team member.

Compensation & Benefits Package includes: 

  • Base salary + uncapped monthly bonus potential
  • Company Vehicle, Cell Phone, & Laptop
  • Medical , dental, & vision insurance plan options
  • Paid Vacation and Holidays
  • 401K plus company match
  • Company sponsored training and continuous professional development
  • Opportunity to qualify for annual President's Club trips to locations like Punta Cana, Bermuda, Monterey California, Cancun


CBS is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.


Please no calls, no recruiters

Connecticut Business Systems
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